Introduction

These Terms of Service govern your access to and use of the services, website, systems, software solutions, and consulting provided by Osi Logic.

By accessing our website or engaging our services, you agree to comply with these terms and all applicable laws and regulations.

Definitions

“Services” refers to software development, automation systems, consulting, integrations, and related technology services provided by Osi Logic.

“Client” refers to any individual or business engaging or using our services.

“Deliverables” refers to software, systems, documentation, or outputs created as part of a project.

Services

Osi Logic provides technology, automation, software development, consulting, integration, and operational improvement services.

The scope, timelines, pricing, deliverables, and project terms for services may be defined separately through proposals, quotations, statements of work, or written agreements.

Changes in Scope

Any changes to project scope, requirements, or deliverables may result in revised timelines, costs, or updated agreements.

Additional work outside the agreed scope will require written approval.

No Guarantee of Business Outcomes

While our services aim to improve operational efficiency and business performance, we do not guarantee specific business results, revenue outcomes, or performance metrics.

Subcontractors

We may engage trusted subcontractors or third-party specialists to assist in delivering services where necessary.

Acceptable Use

Clients agree not to use our services for unlawful, harmful, abusive, or unauthorized activities, including attempts to disrupt systems, bypass security, or misuse automation infrastructure.

Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, approvals, system access, and any required materials necessary for service delivery.

Delays caused by missing information, unavailable access, or changes in project scope may affect timelines and delivery.

Payments & Billing

Fees, payment schedules, and billing terms will be outlined in project agreements, invoices, or service proposals.

Unless otherwise agreed in writing, invoices must be paid within the specified payment period shown on the invoice.

Late payments may result in project delays, suspension of services, or additional administrative charges where permitted by law.

Intellectual Property

Unless otherwise agreed in writing, Osi Logic retains ownership of pre-existing intellectual property, frameworks, tools, methodologies, and reusable components used in service delivery.

Ownership of final deliverables may transfer upon full payment where explicitly agreed between both parties.

Confidentiality

We take reasonable steps to protect confidential business information shared during projects, consultations, or service delivery.

Both parties agree not to disclose confidential information unless required by law or authorized in writing.

Limitation of Liability

To the maximum extent permitted by law, Osi Logic shall not be liable for indirect, incidental, special, consequential, or business interruption damages arising from the use of our services or website.

Our total liability relating to services provided shall be limited to the amount paid for the relevant services unless otherwise required under Australian Consumer Law.

Service Availability & Warranties

While we aim to provide reliable services and systems, we do not guarantee uninterrupted availability, error-free operation, or compatibility with all third-party systems or environments.

Services are provided to the extent permitted by applicable law and subject to operational, technical, and third-party dependencies.

Third-Party Services

Our services may involve third-party platforms, APIs, cloud providers, hosting services, payment systems, or software tools.

We are not responsible for outages, limitations, policy changes, or failures caused by third-party providers outside our direct control.

Suspension & Termination

We reserve the right to suspend or terminate services where necessary due to non-payment, unlawful activity, abuse of services, security concerns, or breaches of these terms.

Either party may terminate ongoing services in accordance with agreed contractual notice periods where applicable.

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes arising from these terms or the use of our services shall be subject to the applicable Australian legal jurisdiction.

Changes to These Terms

We may update these Terms of Service periodically to reflect operational, legal, or regulatory changes.

Continued use of our website or services after updates constitutes acceptance of the revised terms.

Contact

For questions relating to these Terms of Service, please contact Osi Logic through the contact information provided on our website.

Business ABN: 81 991 149 188