Introduction

This Privacy Policy explains how Osi Logic collects, uses, stores, and protects personal information when you access our website, contact us, or use our services.

We are committed to protecting your privacy and handling your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), as well as relevant international privacy and data protection obligations where applicable.

Information We Collect

Depending on how you interact with our business, we may collect:

• Name and business details
• Email address and phone number
• Project or enquiry information
• Billing and payment information
• Technical and usage data
• Communications and support enquiries

How Information Is Collected

Information may be collected when you submit forms, contact us, engage our services, communicate with us, browse our website, or interact with integrated third-party platforms and tools.

How We Use Information

Your information may be used to:

• Provide and manage our services
• Respond to enquiries and support requests
• Improve operational performance and user experience
• Manage billing and administrative processes
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations

Data Storage & Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

While we take security seriously, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

In the event of an eligible data breach, we will take reasonable steps to comply with applicable notification obligations under Australian privacy laws.

Third-Party Services

We may use trusted third-party platforms, tools, hosting providers, analytics services, payment processors, or business software to support our operations.

These providers may process or store information in Australia or other jurisdictions depending on their infrastructure and services.

Disclosure of Information

We may disclose information to trusted service providers, contractors, technology partners, or regulatory authorities where reasonably necessary to operate our business, provide services, comply with legal obligations, or protect our legal rights.

Marketing Communications

We may occasionally send service updates, insights, newsletters, or marketing communications where permitted by law. You may opt out of marketing communications at any time.

AI & Automation Technologies

Some services may involve the use of automation systems, artificial intelligence tools, language models, or third-party processing technologies to improve operational efficiency.

We take reasonable steps to ensure data handling practices remain aligned with applicable privacy and security obligations.

Children's Privacy

Our services and website are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

Cookies & Analytics

Our website may use cookies, analytics tools, and related technologies to improve website functionality, understand usage patterns, and enhance user experience.

You may choose to disable cookies through your browser settings, although some website functionality may be affected.

International Users

If you access our services from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.

By using our website or services, you acknowledge and consent to such transfers where legally permitted.

Your Rights

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, restriction, or objection to the processing of your personal information.

To request access to your information or make a privacy-related enquiry, please contact us through the contact methods available on our website.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact

If you have questions regarding this Privacy Policy or how your information is handled, please contact Osi Logic through the contact information provided on our website.

Business ABN: 81 991 149 188

Effective Date: May 18, 2026